Privacy Policy mb123

Effective: 1 January 2026

This Privacy Policy is an official mb123 document that describes our practices regarding the collection, use, processing and protection of personal information of users who access the mb123.one website and use the services we offer. By registering an account or using the mb123 platform, you agree to the terms stated in this policy.

mb123 operates under international licensing and recognises the responsibility to ensure that every player's personal data is managed with full integrity and in accordance with recognised data protection standards.

1. Information Collected

mb123 collects various types of information depending on how you interact with our platform. This information is divided into two main categories:

Information you provide directly:

• Full name as stated in your identification document
• Identification card number (MyKad) or equivalent identification document
• Active email address
• Mobile phone number
• Date of birth for age verification
• E-wallet or banking account information for deposit and withdrawal purposes
• Any information you share through live chat sessions or customer support email

Information collected automatically:

• IP address and general geolocation data
• Device type, operating system and web browser used
• Session data including pages visited and time spent on the platform
• Transaction records including deposits, withdrawals and betting history
• Technical logs for troubleshooting and system security purposes

2. Use of Information

Information collected by mb123 is used for legitimate purposes and is limited solely to what is needed to operate the platform. The following are the main purposes for which data is used:

• Identity and age verification: Ensuring every player meets the minimum age requirement of 21 years and verifying identity to comply with international licensing requirements.
• Account management: Providing access to your account, processing deposit requests using methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), and processing withdrawals within one hour.
• Platform security: Identifying and preventing fraudulent activity, money laundering or use of the platform that violates the terms of service.
• Service communications: Sending important information related to your account such as registration confirmations, transaction notifications and terms updates.
• Customer support: Enabling the mb123 support team to provide effective assistance 24 hours a day in Bahasa Melayu and English.
• Platform improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve service quality.
• Legal compliance: Meeting reporting or investigation obligations set by relevant authorities.

3. Disclosure to Third Parties

mb123 respects your privacy and does not share your personal information with third parties except in the following circumstances:

• Payment processors: Information required to complete transactions is shared with recognised payment service providers such as e-wallet providers and banking networks. All these payment processors are bound by strict confidentiality obligations.
• Technology service providers: We use third-party services for technical infrastructure such as server hosting and security monitoring. Their access to user data is limited and controlled.
• Legal requirements: mb123 may disclose information to competent authorities when required by law, court order or valid legal process.
• Protection of mb123 rights: In situations where mb123 needs to defend our legal rights or prevent financial crime, relevant information may be shared with legal advisors or related agencies.

mb123 does not sell, rent or trade user personal data to any party for marketing or commercial purposes.

4. Cookies and Tracking Technologies

The mb123.one website uses cookies and similar tracking technologies to improve user experience and maintain the security of your login session.

Types of cookies used:

• Session cookies: Required to maintain your login session while browsing the platform. These cookies are automatically deleted when you close your browser.
• Preference cookies: Store personal settings such as language and display preferences you have chosen.
• Security cookies: Help identify suspicious access attempts and protect your account from unauthorised activity.
• Analytics cookies: Collect usage data anonymously to help us understand how users interact with the platform for improvement purposes.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of some features within the mb123 platform.

5. Data Security

mb123 implements various technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• Data in transit encrypted using TLS/SSL 256-bit protocol
• Encryption of sensitive data stored in databases
• Strict access controls — only staff who need to know are able to access user data
• Continuous security system monitoring to detect suspicious activity
• Regular security audits by independent experts
• Strong password policy with two-factor authentication option

Although mb123 takes data security seriously, no system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with any party.

6. Your Rights

As an mb123 user, you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information.
• Right to erasure: Under certain circumstances, you may request that your personal data be deleted from our systems.
• Right to restrict processing: You may request that we limit how we process your data in certain situations.
• Right to object: You may object to the processing of your data for specific purposes such as marketing communications.
• Right to data portability: You may request that your data be provided in a machine-readable format.

To exercise any of the above rights, please contact the mb123 support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

7. Data Storage and Transfer

Your personal data is stored on protected servers. In the course of its operations, mb123 may transfer data to servers located outside Malaysia. Any international data transfer is carried out with adequate safeguards to ensure an equivalent level of security.

The data retention period depends on the type of information and applicable legal requirements. Generally, financial transaction records are retained for the period specified by relevant licensing and regulatory requirements. Information that is no longer needed will be securely deleted.

8. Underage Users

The mb123 platform is intended solely for individuals aged 21 and above. We do not knowingly collect, store or process personal information from individuals below this age limit.

Every account registration process requires age verification. If mb123 finds that we have inadvertently collected data from an underage user, the account will be terminated and the related data will be deleted immediately. If you are aware that someone under the age of 21 has registered an account, please notify us promptly.

9. Changes to the Privacy Policy

mb123 reserves the right to update or amend this privacy policy from time to time to reflect changes in operational practices, legal requirements or service improvements. Any changes made will be:

• Posted on this page with a new effective date
• Communicated to registered users via email or in-account notifications
• Given a reasonable notice period before taking effect, except for changes required immediately for legal or security reasons

Continued use of the mb123 platform after these policy changes take effect will be considered acceptance of the updated terms. You are advised to check this page periodically.

10. Contact Us

If you have any questions, concerns or requests relating to this privacy policy or how mb123 handles your personal information, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week in Malay and English

Our team is ready to assist and will respond within a reasonable timeframe. For requests relating to privacy rights, please clearly state the type of request so we can process it more quickly and accurately.